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This policy applies to alfapairs.com and to messages sent to contact@alfapairs.com or through the website contact form. Alfa Ledger and Alfa Nexus may present additional privacy terms when you create an account on those platforms. Where those terms conflict for account data, the platform terms apply to that account.

From the marketing site we collect only what you choose to give us, plus limited technical data needed to run the site.

The marketing site does not ask for government IDs, wallet seed phrases, or payment card numbers. Never send seed phrases or private keys to us. We will never ask for them by email.

We use contact details to reply to your inquiry, to route you to the right product conversation, and to keep a record of what was asked. We do not sell personal data. We do not use the contact form as a marketing list unless you later opt in on a platform that offers that choice.

Form submissions are delivered by our email provider so the message reaches our inbox. Hosting and DNS providers process connection data as needed to serve the site. Those processors act on our instructions and only for delivering the service.

We use localStorage for theme preference so the site can remember light or dark mode. That is a first-party preference, not an advertising cookie. We do not run advertising pixels, affiliate cookies, or third-party ad partners on this marketing site. If that changes, this policy will be updated and the effective date will change.

Inquiry emails are kept as long as needed to handle the request and for a reasonable archive period for legitimate business and legal records. You may ask us to delete correspondence that is not required to be kept.

To access, correct, or delete personal data we hold from this site, email contact@alfapairs.com with the subject “Privacy request”. We may need to verify that the request comes from the relevant email address.

Our team, hosts, and email processors may be in different countries, including outside the United Arab Emirates. The Client Agreement chooses UAE law for those terms; that does not mean all personal data is stored only in the UAE. By using the site or writing to us, you understand that your information may be processed outside your home jurisdiction, with safeguards appropriate to the provider.